ATELIER JOSÉPHINE offers a refined selection of women's clothing and accessories inspired by Parisian chic. You will find elegant dresses, sophisticated tops, perfectly tailored pants and skirts, as well as jackets, bags, and jewelry carefully chosen to enhance your style. We prioritize timeless, high-quality pieces that embody elegance and refinement.

Yes! We ship to France, Europe, and internationally. Our parcels are shipped with secure tracking. To view the list of countries we serve, please visit our dedicated page.

Delivery times vary depending on your location:

• France and Europe: 10 to 20 business days
• International: 15 to 30 business days

These times include processing your order and shipping via our logistics partners. Delivery times may be extended during periods of high demand or due to exceptional circumstances (customs, strikes, etc.).

Once shipped, you will receive an email with a tracking link and tracking number to monitor your parcel in real-time. For any questions, our customer service is available to assist you.

Shipping is free for all orders over €100. Fees for smaller orders are calculated at checkout, based on your destination.

Returns are accepted only in the case of manufacturing defects or order errors. However, returns due to incorrect size or color selections may be accepted according to our suppliers' exchange policy.

• Defective or incorrect product: Contact us within 3 days of receiving the item with photos of the product and your order number. Once validated, we will provide you with the return procedure.
• Change of mind or size error: To ensure a confident selection, we recommend consulting our size guide before placing an order, as returns are not accepted for these reasons by all of our suppliers. However, returns for incorrect size or color may be accepted depending on our suppliers' exchange policy. Contact our customer service within 3 days of receiving your order for any information regarding a size exchange. We will do our best to accommodate your request.

Return/exchange fees may be your responsibility according to our suppliers' return policy. These fees will be communicated to you when you request a return through customer service.

Important: You have a 14-day period after receiving your order to return your item.
📌 Exceptions: Items on sale, accessories, jewelry, and underwear are not eligible for return or exchange.

Contact our customer service via our Contact Us form with your order number and photos of the product in question. Wait for our validation before sending the return. No returns will be accepted without prior approval.

Once validated, we will provide you with specific instructions depending on the supplier.

Each product has a detailed size guide on its page. If you are unsure, contact our customer service for personalized advice.

 We accept several secure payment methods:

• Credit cards (Visa, MasterCard, etc.)
• PayPal
• Shopify Payments and other options available depending on your region
  

Your payment information is protected and encrypted to ensure a secure transaction.

Our orders are processed within 2 to 5 business days before shipping. Once shipped, you will receive a confirmation email with a tracking link.

For international orders, customs fees or taxes may be imposed by local authorities. These fees are not included in the purchase price and are the responsibility of the customer. We recommend checking your country’s customs regulations before placing an order.

Yes, we respect your privacy. Your data is used solely to process your orders and improve your shopping experience. Please refer to our [Privacy Policy] for further details.

Yes! Sign up for our newsletter and follow us on social media to be informed about exclusive offers and promotions.

Our team is available for any inquiries:

📩 Contact form available on our website

Customs fees or local taxes may apply depending on your country. These fees are independent of ATELIER JOSÉPHINE and are the responsibility of the customer.

An order may be canceled for various reasons:

• Payment declined
• Delivery address error
• Product out of stock

If your order is canceled, you will receive an email with an explanation and, if possible, an alternative.