Carmen Bag - Shoulder Bag

Our delivery times range from 10 to 30 business days, depending on your location and product availability. As soon as your order is shipped, you’ll receive a tracking link via email to follow your package in real time.

Yes, we ship to France, Europe, and worldwide. Shipping costs are automatically calculated at checkout based on your destination and order size.

We accept returns only in the case of manufacturing defects or order errors. Please contact our customer service within 3 days of receiving your order, including your order number and photos of the item to initiate the return process.

In the case of wrong size or color, exchanges may be possible depending on our suppliers' policies. To minimize sizing issues, we recommend reviewing our Size Guide before placing your order.

• You must request any exchange within 3 days of receiving your item.
• Return or exchange shipping fees may apply, depending on supplier conditions.
• You have 14 days from the date of delivery to return your item.
• Exceptions: Sale items, jewelry, accessories, and undergarments are non-returnable and non-exchangeable.

You’ll receive a tracking number by email as soon as your order is shipped. If you don’t see the email, make sure to check your spam or junk folder.

At Atelier Joséphine, we offer a variety of secure payment options for a smooth online shopping experience. We accept:

• Visa, MasterCard, American Express, & Credit Cards
• PayPal, Apple Pay, and Shop Pay

All transactions are protected by SSL encryption, ensuring the confidentiality of your personal and payment information.

For more information, please refer to our Terms and Conditions.